SHIPPING INFORMATION

Order Restrictions

Fast, 2-Business-Day, Next-Day, and Saturday delivery options are not available for orders containing fragrances, lighting, rugs, and orders greater than 30 units. Lamps will ship with the base and the shade as 2 separate packages. Gift cards are shipped separately free of charge.

Delivery Timing

Your items may arrive sooner than the estimated delivery date. Ralph Lauren reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on RalphLauren.com. When you choose the Economy delivery option, packages are delivered Monday through Saturday 8 AM to 4:30 PM. Orders sent by Fast, 2-Business-Day or Next-Day shipping methods are delivered Monday through Friday from 8 AM to 4:30 PM. We recommend choosing Fast or Next-Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Return Policy

Returns

You have 30 calendar days from the date you received your order to request a return. The item must be unused, in its original packaging, and in the same condition as received.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to the original payment method within 5–10 business days.

Exchanges

If you received a defective or incorrect item, we will replace it at no extra cost. Please contact us to initiate an exchange request.

Shipping Costs

Shipping fees are non-refundable. In most cases, return shipping is the customer’s responsibility unless the item is damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Gift cards
• Downloadable products
• Personal or hygiene items
• Clearance or final sale items (if marked as such)

How to Request a Return

To start a return, email our support team with:

• Order number
• Reason for return
• Photo or video (if applicable)

We will send you further instructions after your request is reviewed.

Help Center

We’re here to help you find answers quickly.

Order Problems

If there’s an issue (wrong item, color, or damage), contact us with your order number and a photo or 30-sec video. We usually reply within 24 hours.

Returns & Refunds

You can request a return within 30 days of delivery. The item must be unused and in original packaging. Refunds are processed 5–10 business days after inspection. Shipping fees are not refundable unless the item is defective or incorrect.

Shipping & Delivery

After your order ships, you’ll get a tracking number by email. Delivery time depends on the carrier and region.

Product Questions

Specifications and details are listed on each product page. If you need help choosing — message us, we’ll assist.

Contact

Email support at support@yourdomain.com or use the website chat. Include an order number if relevant.

FAQ

• Response time? Usually within 24 hours.
• Return shipping paid by? Customer, unless item is damaged/defective/incorrect.
• Exchanges allowed? Yes, for defective or incorrect items at no extra cost.